Frequently
asked questions

We would love to hear your feedback or any suggestions you might have about how we can improve! Please email us anytime at [email protected]

Absolutely not! All your dog’s personal information is completely private and no other users will be able to view or see your dog’s details.

You can contact us in-app in the inbox section of our app to speak to a customer service representative. You can also contact us at [email protected] whenever you need further assistance.

In your profile, under settings you can add a new payment method. Please note that you can only delete a payment method after you have successfully uploaded a new credit/debit card to Dogiz.

Please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

Yes, you will receive an invoice to your email as soon as you are billed.

No, we use a third party secure software and do not save any of your credit/debit card information on our system.

Yes, you can use the Dogiz coins you have earned to get discounts on services or products in the Dogiz shop. Please note, there may be a limit on the discounts you can receive for specific products!

This will depend on which service or product you have purchased. Please contact our customer service either through our in-app chat or via [email protected]. Please note, as soon as you have been billed you will automatically receive an invoice to the email registered to your Dogiz account.

Please make sure to give the app the relevant permissions to access your camera and gallery. If that doesn’t work, please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

Please make sure that you have an active internet connection. If it is still not working, please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

Please ensure the notification settings for Dogiz are turned on in your phone settings as well as enabling notifications in the settings in the Dogiz app.

Please make sure that you put in the correct number with the correct prefix. If that doesn’t work, please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

Please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

Please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

No, you need to have a connection through your mobile network or wi-fi to use Dogiz.

Please try to restart the app, and check in the App store that you have the  most recent updated version. If that doesn’t work, please contact our customer support either through our in-app chat (in the inbox section of the app) or by email at [email protected].

You can spend your Dogiz coins in the Dogiz shop.

Yes, certain products or services will have a cap on the amount of discount you can spend on specific products. Don’t worry, any spare coins you can spend on your next purchase!

For every action you do in the app (completing the quiz, tracking walks, Dr. Poop, weight updates, memory update and updating mood) you earn Dogiz coins.

The Dogiz coins are like “credit coins”, you can earn them by doing actions in our app and use them as discounts for products and services in the Dogiz shop.

At your profile page click on your dog information and click edit your dog’s profile to make changes.

Yes! At your profile page click on your personal info, there you can edit your address.

Congratulations! In your profile page click on the “add another dog” option, there you can fill in all their information.

We are currently working on developing this feature so please be patient with us! It will be ready soon! For now, you can delete the memory and add a new one instead!

We are currently working on developing this feature so please be patient with us! It will be ready soon!

We are currently working on developing this feature so please be patient with us! It will be ready soon!

Yes, you will get a reminder notification for an upcoming event. Please ensure your notifications are switched on in the settings of your phone and in the settings of your Dogiz app.

It’s so simple! Just click on the + at the hub screen, choose create event and pick the activity you’d like to schedule. Choose your dog and pick a date on the calendar.

The score is calculated based on your answers and activity in the app. We have consulted with vets and behaviour specialists to understand the ideal fitness needs for your dog’s breed and age. Your score will increase as you stay active with your dog through Dogiz, but can also go down due to inactivity. So make sure to stay active!

A high score means a healthy, happy dog! Try to keep your score high by staying active and as healthy as possible through Dogiz. You can see how your dog compares to other dogs in your area!

No, there is no cause for concern but you can always improve your score by being more active with your dog! Each time your score improves you will receive Dogiz coins which you can spend in our Dogiz shop.

We consulted with veterinary specialists and dog behaviourist specialists to get an idea of how active and healthy your dog is. The onboarding quiz enables us to get an idea of your dog’s behaviour and habits. Your score will change as you are more active with your dog through Dogiz. So make sure to keep your score up!

This is a feature we are developing and we will be releasing this soon! This will enable the whole family to track your dog’s progress!

For tips on how to judge your dog’s mood and see if they might be depressed, check our blog for more tips!

We believe that a healthy dog is a happy dog! Your dog’s mood can tell a lot about their health and overall happiness.

In order to keep track of your dog’s health, it is recommended to check his/her weight every few months. We recommend weighing your dog more frequently when they are a puppy so that you can keep track of his/her growth!

This completely depends on your dog’s breed, age, weight and activity levels. The more you walk with Dogiz, the better idea we will have of your dog’s fitness levels and will be able to recommend improvements accordingly. We will also be able to show you data of other dog’s of similar age and breed for comparison purposes.

It’s simple! Just click on the + at the hub screen, choose self walk click START WALK and enjoy your walk!

By tracking your dog’s walks you can get an accurate picture of your dog’s fitness levels. You can see the distance and time your dog is spending walking on a daily and weekly basis. You can also earn Dogiz coins as you walk which you can spend in the Dogiz shop.

Well done! Everything seems to be ok with your dog’s gastro health. We recommend checking in with us on a weekly basis or if you notice any changes.

We recommend sending us a few more samples over the next few days so we can just ensure everything is ok. If you continue to only get an average result for a sustained period of time, we recommend speaking with a vet. This is not a major cause for concern, but worth monitoring over time.

We recommend you speak with a Vet ASAP as there could be a serious issue. You can either schedule a virtual appointment with one of our vets (via the Dogiz shop) or contact your vet immediately.

Dr. Poop is an automatic system and does not replace a frontal medical examination in any way. We do double check our results with vets, but this is just an indicator of potential problems and not definitive diagnosis.

At the moment it can take up to 24 hours, but we are working on making this process even faster!

It’s easy! At the hub screen click on the + and press on the self walk icon. After you choose your dog, you’ll see the Dr. Poop feature.  Select your dog again and make sure to enable access to your camera. You can upload a picture you take live or upload an image from your gallery.

When it comes to ensuring your dog is healthy and they don’t have any gastro issues, your dog’s poop can tell you a lot! Whether they are eating the right food, or just eating something off the floor they shouldn’t have, monitoring your dog’s poop can give you a lot of insight into their overall health.

Dr. Poop uses AI technology to be able to automatically analyse a picture of your dog’s poop! Our technology is developed to be able to detect any potential problems with your dog’s gastro health. This feature can help you understand if there are any problems with your dog’s faeces.

You can reach out to our customer service either through our in-app chat support or by email. You can also contact the food company directly and they will be happy to help.

Yes! You can use your Dogiz coins for discounts on any of the products or services in the Dogiz shop!

When you are selecting the food you need, make sure to click the subscription option before you check out and select how often you want your food to be delivered!

You will receive a notification in the app as well as an email confirmation with all your purchase details.

We can help connect you with a nutritionist expert or vet who can help you decide what food is best suited for your dog.

You can purchase dog food and products in the Dogiz shop! Make sure to stay active with your dog so that you can earn Dogiz coins and use them as discounts on your dog food!

Yes, you can use the Dogiz coins you earn on any of our services or products in the Dogiz shop!

We are in Tel Aviv, Ramat Gan, Givatayim and Haifa

We have both home boarding services and dog sitting services. This means that your dog can sleep at one of our dog sitter’s houses or alternatively, we can have a dog sitter stay at your home whilst you’re away!

All Dogiz dog walkers are trained, certified and reliable. Your dog’s safety and wellbeing is our top priority and our walkers are all trained to handle any situation.

Yes we offer private walks!

Please make sure to let us know if your dog has any behavioural issues or anything about your dog’s personality that we need to know. This will help us place your dog in the proper group. This will also prepare us for any situations that may arise.

No service can be provided unless we are shown proper documentation that shows your dog has been vaccinated. We will ask for such documentation at the meet and greet. If you cannot provide this at the meet and greet, then we would need to see such documentation prior to the first walk.

At the meet and greet, you can give the area manager a copy of your house key. The area manager will make sure the key is properly kept. If you choose not to give the area manager a copy of your key, you can show the area manager where the key will be kept.

You have the ability to cancel any order up to 24 hours before the start time of the order. If you choose to cancel an order within those 24 hours, please let us know and we will cancel them for you. Any order cancellations past 9:00 AM of the same day are charged in full price.

This will depend on which service or product you have purchased. Please contact our customer service either through our in-app chat or via [email protected]. Please note, as soon as you have been billed you will automatically receive an invoice to the email registered to your Dogiz account.

You can see a full list of prices in our app. Prices may change at the end of the billing period if a type of service is ordered that applies to any additional fees.

You are able to track each walk live via the Dogiz app. Each walk is tracked via GPS so you know exactly where your pup has travelled. You receive a notification every time your dog has been picked up and again when they are dropped back off. At the end of each walk you receive a walk summary, which details how the walk was and includes a map of where your pup walked.

If your dog has any special needs, please let us know beforehand. It is best to let us know as much about your dog as possible. You can note any special needs arrangements your dog requires in the final booking screen. Our team will review it and will let you know if there are any issues that might prevent us from taking your dog.

All orders are to be scheduled via the Dogiz app. On the app you are able to make a regular order or a recurring order. A recurring order is automatically updated for you. You will receive notifications of orders that have been accepted and dismissed. Any last minute orders will be accepted based upon availability.

At Dogiz walks are done in groups (unless specified otherwise). We believe that socialization is important for the dogs. Our walks are group walks of up to four dogs. We make sure that all the dogs get along with one another and they are all happy on their walks.

If you have more than one dog in your household, we will walk all of them together upon request. Each additional dog is an extra 50% to the price of the service.

At Dogiz we work as a team. This means you will be assigned a primary walker, but we cannot guarantee that the same dog walker will come every time. Should your dog walker change, another dog walker from our team will be their replacement. This allows for consistency in service.

Before any service is ordered, you and your dog are entitled to a free meet and greet. This meet and greet will take place with one of our team members and will take place at a time and place agreed upon by the you and the area manager. We cannot guarantee that the area manager who will be meeting you at the meet and greet will be your primary dog walker. If your dog walker changes throughout the service, we can provide another free meet and greet based upon availability.

We only work with professional dog walkers. Each dog walker has gone through a long and thorough process in order to become part of our team. All of our team members are properly trained and experienced in dog handling. We guarantee every dog walker is reliable, professional, and trustworthy.

Our quiz and health tracker enables you to learn more about your dog and can suggest services or products specific to your dog’s age and breed. By tracking your dog’s health and fitness you can get a better understanding of your dog’s overall health and happiness.

The quiz helps us learn more about your dog and enables us to start making tailor made recommendations for you and your pup. You will also be able to see how your dog compares to other dogs of similar breeds and ages in your area!

In order to enjoy the full functionality of the app you must fill in the quiz! You can still purchase services and products in the Dogiz shop, but need to complete the quiz in order to start earning Dogiz coins.